Data Retention After App Uninstallation

How long your data survives the end of the contract depends on whether you uninstall the App. The two cases differ substantially. Case 1 – You uninstall the App: deletion after about 48 hours - About 48 hours after the uninstall, Shopify sends us a binding deletion instruction ("shop/redact") - We are obliged to comply and will then delete your data without undue delay and irreversibly - After that, not even our support team can reach your data - So export your data BEFORE uninstalling Case 2 – You only cancel the subscription and leave the App installed: 90 days - Your data is retained for 90 days from the end of the contract - You can export it yourself from the App during that time - Alternatively, request the export at support@easy-invoices.de - At least 30 days of that are contractually guaranteed to you (§ 4a para. 3 of the Terms) - If you uninstall during those 90 days, the period ends early under case 1

In both cases the deletion is complete and final. What is deleted: - All invoice PDFs - All metadata (invoice numbers, amounts, etc.) - Template configurations - SMTP settings - All other customer-related data No recovery possible: once deleted, we cannot restore your data. Please export everything important in good time.

As the invoice issuer (shop owner), you must retain your invoices as accounting vouchers (Buchungsbelege). Since 1 January 2025 that period is eight years rather than ten, changed by the Fourth Bureaucracy Relief Act (§ 147 Abs. 1 Nr. 4 in conjunction with Abs. 3 AO, and for invoices § 14b Abs. 1 UStG). The period starts at the end of the calendar year in which the invoice was created (§ 147 Abs. 4 AO). Eight years is the floor, not always the end: - The period does not expire while the documents matter for taxes whose assessment period is still running – during an ongoing tax audit or appeal, for instance (§ 147 Abs. 3 AO) - Books, inventories, annual accounts and management reports still carry ten years (§ 147 Abs. 1 Nr. 1 AO); only the period for the vouchers was shortened - The shorter period applies to vouchers whose ten-year period had not yet expired on 1 January 2025 Easy Invoices is not an archive. We keep your documents only for as long as the contract runs – after that the periods above apply (about 48 hours after an uninstall, 90 days after a plain cancellation). Meeting the eight-year retention period is your own responsibility: - We are a software provider, not the invoice issuer - We supply the tools; the archiving is your responsibility - Once the periods above have run, retention is entirely yours Recommendation: - Export all invoices regularly (monthly/yearly) - Store the exports safely (local backups, cloud storage) - Confirm the periods that apply to your case with your tax adviser – beyond tax law, commercial and civil-law reasons can call for longer retention

While the App is installed you export your data yourself and no further proof is required. If you instead request the export through our support, proof is required that you are or were the shop owner. Verification process: - Contact via email from the address registered with Shopify - Provide your Shopify shop domain - If needed: Screenshot from Shopify admin or other proof - Processing time: 24-72 hours on business days Security: These measures serve to protect your data from unauthorized access.